Privacy Policy

Who we are

RAYN is operated as a hospitality booking and intelligence platform. For the purposes of data protection and privacy compliance, RAYN acts as the data controller for personal data processed through the platform unless the context makes a venue the direct controller for the booking relationship.

What data we collect

• Identity and contact data, including name, email address, and phone number.
• Booking data, including reservation details, preferences, modifications, cancellations, and special requests.
• Journey data, including table or area choice, browsing behaviour, WhatsApp interaction, and website navigation signal.
• Technical data, including device, browser, IP address, and session information used to operate and secure the platform.

Why we process it

• To process reservations and pre-arrival communication.
• To support direct website and WhatsApp booking flows.
• To provide venues with commercially useful intelligence around demand, preference, and booking behaviour.
• To improve platform performance, security, and product quality.
• To comply with legal, financial, and contractual obligations.

Who data is shared with

Data is shared only where required to deliver the service. This can include venue partners connected to the booking, payment processors, messaging providers, email providers, cloud infrastructure providers, and other processors operating under appropriate contractual controls. RAYN does not sell personal data to data brokers or advertising marketplaces.

Retention

Booking and transaction records may be retained for legal and financial recordkeeping. Marketing and communication preferences are retained until changed or withdrawn. Analytics and behavioural datasets may be retained in identifiable or pseudonymised form only for as long as required to operate, improve, secure, and evidence the service in line with applicable law.

Your rights

Where applicable, you may request access, correction, deletion, restriction, portability, or objection in relation to personal data processed by RAYN. You may also withdraw consent where processing depends on consent. Requests can be sent to the address below.